Tag Archives: error

A shout-out to Blogsy

I would like, at this point, to give a shout out to Lance and the guys at Blogsy.

Not only do they have a great-looking blogging app for iPad but their support has been some of the best I have seen!

I downloaded Blogsy about a week ago but had a problem with one of my blogs hosted at wordpress.com. Long story short, I kept getting a nondescript API error when trying to publish or view previously published posts.

I sent an email to their support team but, honestly not expecting much, I also hit up @blogsyapp on Twitter. Within the hour, I received several @replies plus a more detailed email! We went back and forth for the next hour or so troubleshooting my issues (which, I admit, are usually extravagant!).

In the interest of full disclosure, we didn’t get to the bottom of my problem at that time, and it remained unresolved for several more days, but I have got to say, my respect for the Blogsy team skyrocketed! The fact that they were able to admit a problem they didn’t know how to solve and remained supportive, even though I was part of the 0.5% of users experiencing it, shines as an example to businesses everywhere, both start-ups and Fortune 500s!

We have since found the issue and it has been fixed. For the record, my problem came from an error in a line of code where I had placed a picture and the RSS feed was freaking out (not a bug with Blogsy).

W3C Feed Validation Service will help point it out if you are having a similar error.

In a few weeks, after I have learned the finer points of this app, I will give it a full review, but in the meantime, I give their dev team 5 Stars!

(p.s. Published from Blogsy!)