A shout-out to Blogsy

I would like, at this point, to give a shout out to Lance and the guys at Blogsy.

Not only do they have a great-looking blogging app for iPad but their support has been some of the best I have seen!

I downloaded Blogsy about a week ago but had a problem with one of my blogs hosted at wordpress.com. Long story short, I kept getting a nondescript API error when trying to publish or view previously published posts.

I sent an email to their support team but, honestly not expecting much, I also hit up @blogsyapp on Twitter. Within the hour, I received several @replies plus a more detailed email! We went back and forth for the next hour or so troubleshooting my issues (which, I admit, are usually extravagant!).

In the interest of full disclosure, we didn’t get to the bottom of my problem at that time, and it remained unresolved for several more days, but I have got to say, my respect for the Blogsy team skyrocketed! The fact that they were able to admit a problem they didn’t know how to solve and remained supportive, even though I was part of the 0.5% of users experiencing it, shines as an example to businesses everywhere, both start-ups and Fortune 500s!

We have since found the issue and it has been fixed. For the record, my problem came from an error in a line of code where I had placed a picture and the RSS feed was freaking out (not a bug with Blogsy).

W3C Feed Validation Service will help point it out if you are having a similar error.

In a few weeks, after I have learned the finer points of this app, I will give it a full review, but in the meantime, I give their dev team 5 Stars!

(p.s. Published from Blogsy!)

Advertisements

About bcrab

Eight+ years in marketing and communications, with a specialty in digital marketing strategy and social media development. Consulted for, launched, and managed online and social marketing campaigns within industries including wine and spirits, professional athletes, music and events, and non-profits organizations. From Sydney, Australia. Now living Denver, Colorado. View all posts by bcrab

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: